GrandTour Holidays and Destinations Management (Pvt) Ltd
Refund Policy
At GrandTour Sri Lanka we aim to provide the best travel experiences. However, we understand that plans can change. This Refund Policy outlines the conditions under which refunds are issued.
1Cancellation by the customer
- 30 days or more before the tour start date
- Full refund, minus a 10% processing fee of the total amount
- 15 to 29 days before the tour start date
- 50% refund of the total booking amount
- 14 days or less before the tour start date
- No refund
2Changes and modifications
To be supplied. This section appears on the current website as a heading with no terms beneath it. Please supply the wording — for example, how far in advance an itinerary can be changed, and whether any administration fee applies.
3Cancellation by GrandTour
If we cancel your booking due to unforeseen circumstances — for example weather conditions or strikes — we will:
- Offer an alternative tour or service of equal value.
- Provide a full refund if no suitable alternative is available.
4Refund process
- Refunds will be processed to the original payment method.
- Processing time may vary, typically taking 7 to 10 business days.
5Non-refundable items
- Costs incurred for third-party bookings, such as hotel reservations or flight tickets, are subject to the cancellation policies of the respective service providers.
Need any clarification? For any questions about this policy, contact us at info@grandtour-srilanka.com or on WhatsApp.
GrandTour (Pvt) Ltd, No. 46, Balawinna, Pallebedda 70170, Sri Lanka.