GrandTour Holidays and Destinations Management (Pvt) Ltd
Terms and Conditions
These terms apply to bookings made with GrandTour Holidays and Destinations Management (Pvt) Ltd and to your use of this website.
1Booking policy
- By completing a booking, you consent to the collection of your personal information as outlined in our Privacy Policy.
- Payment processing is handled through a third-party gateway, and we are not responsible for payment errors or delays caused by the provider.
2Use of the website
- By accessing www.grandtour-srilanka.com, you agree to our Privacy Policy and Cookie Policy.
- Misuse of the website — for example hacking or spamming — will result in legal action.
3Limitation of liability
- We are not liable for third-party services, such as payment providers or analytics tools.
- Changes to your itinerary due to unforeseen circumstances, such as weather or strikes, will be communicated, and alternative arrangements will be made where possible.
4Clauses still to be supplied
To be supplied. The current terms cover booking, website use and liability only. A tour operator would normally also state: deposit and balance payment schedule; passport, visa and entry-requirement responsibility; a travel insurance requirement; conduct and the right to remove a guest from a tour; complaints procedure and time limits; force majeure; and governing law and jurisdiction (Sri Lanka). These carry legal weight and state what your business will actually do, so they are for you or your adviser to write — send the wording and it will be formatted to match.
Need any clarification? For any questions about this policy, contact us at info@grandtour-srilanka.com or on WhatsApp.
GrandTour (Pvt) Ltd, No. 46, Balawinna, Pallebedda 70170, Sri Lanka.